What is your impression?

When you are at the counter, paying bills, what is your first impression towards the cashier? Have you ever give a thought about it? I’m not talking about anee at Mapley by the way. Let’s say the cashier at the fast food restaurant or promoter at Jusco.

When I was a customer. Was? Yes, when I’ve never had any working experience, I always thought that most of them didn’t further their studies. They only had SPM qualification, they are lazy to study and that is why they stuck with this kind of dead-end job. But what makes me think that way? I guess, that’s what I learned from school back then. *shrugs*

Now, I’m in their shoes. I am currently a full time student and part time worker. I have never thought I’m gonna do part time job while I’m studying but I’m enjoying the hectic in juggling the tasks. After 2 months of having the job, I’ve just discovered that most of them do have at least a Diploma qualification. Well, that’s totally changed my perceptions. And I’m glad I did.

The best thing I’ve learned from this job is to study people’s behaviors. Frankly speaking, those customers whom being disrespects towards us should feel ashamed with themselves. I did have a few incidents with such customers. They are being so rude and I just don’t understand why they just can’t listen to us when we said ‘No’. If you are wise or educated enough, no means no. We do have our policies and procedures to be followed and sometimes, these stupid customers are such a pain in our arse. Fine, memang orang pandang kerja kami ringan, kerja kuli and we look like people-that-didn’t-further-study-because-our-SPM-sucks.

But that’s not the issue. It’s not how we look like but it’s how the customers treat us. Just because we do ker ja kuli, you shouldn’t have look down on others and being rude to us. It does test my patience because you know we can’t counter back with higher tone when customer gets so emotional with the things that he/she feels right when they are actually wrong or intentionally don’t want to understand our policies. Um what? Customers always right? Hell yeah~ whatever~

How rude they can be, don’t you wonder? Well, something like this. (FYI, I’m working at TGV cinema)

Customer: * dissatisfied tone* Why did they cut the scene? There should be a scene where it shows the baby got lifted and blablablabla…!

Me: I’m sorry miss but we will only show the film that we got from the production house.

Customer: Blablablabla….! But other cinemas did show that scene.. blablablabla…!

Me: *interrupts* because different cinemas get different version of films. Well miss, if you are not clear regarding this matter, you can see my manager and talk about it.

Customer: *reluctant face*No. I don’t need to see your manager. I just want to let you know that I’ve paid for the movie and you guys are so stupid for cutting the scene. Your cinema suck! No one should have come here. I won’t come here again. *throws her drink loudly into the bin*

Me: *sarcastic tone* Thank you for your feedback miss and we really appreciate that. *smiles*

Dalam hati, “MIND YOUR LANGUAGE YOUNG LADY!! ~!@#$%^&*()!!”
Do you know that once you entered the cinema hall, there will be a runner opened another door (at the end of movie) and you need to exit to from that door? You can’t exit from the same door that you’ve entered earlier because it will disrupt the loading traffic. But this rude customer, dah lah tak reti bahasa nak keluar ikut exit door. Keluar nak ikut ticket point. Pastuh cakap kurang ajar. Orang lain pun bagi komen juga, tapi tak perlulah nak guna perkataan kurang ajar macam tu. No offence, but most of rude customers that I’ve dealt with are Arabians including that rude missy. It’s just hard for them to obey the rules. Kenapa ya?

Moving on. I’m not sure about you guys but I really don’t mind to woo or just say ‘Hye’ to the male cashiers/promoters that I think is cute. As a matter of fact, I do like to check out good looking guys. ;) Hoho. If you are like me, don’t feel downgraded to woo the male or female cashiers that you think is cute. Usually, our friends will give comment like this:

“Awek cashier macam tu pun kau nak ngorat? Apa barang der!”

Just ignore them. Because who knows that cashier might be a student or have his/her own business. Personally, they are better because they’re earning income from their own efforts not from parent’s money or study loans lepas tu shopping-mahal-mahal-makan-mahal-mahal-macam-bagai walhal diri baru bergelar pelajar universiti sahaja.

Kerja kuli is mostly filled up by part timers. One tip from me, DO NOT THROW AWAY THE RECEIPT because there is a cashier’s name on the receipt and you can search their names on the Facebook ! How cool cheesy is that? Haha! As for me, I usually make a move by having a little conversation with them. I usually do this to the shop that I go regularly. :P

Last but not least, no matter what is the job status or academic qualification of a person, please treat everyone equally as a human being. Cashiers, promoters, sellers at Uptown and such are one the factors that contribute to our economies growth okay?

Peace!